WISE Employment Ltd ABN 68 093 718 766 operates the website www.wise.org.au and is committed to protecting your privacy as an online visitor and user of our website and services. We collect, use and disclose personal information to maximise the services we provide, to assess eligibility for services and programs, and to deliver services that you have registered for or requested.

WISE Employment Ltd respects the privacy and confidentiality of information provided by you and complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth). Please read this Privacy Policy carefully.

You may request correction of your details at any time by contacting us in writing. We take reasonable steps to protect all information we receive using security measures including encryption, access controls and secure systems, as described further below.

COLLECTION AND USE OF PERSONAL INFORMATION

We receive and store personal information that you enter on our website or provide to us in any other way from time to time. This may include basic contact information such as your name, telephone number, address and email address, which enables us to provide our services.

We may also collect additional personal information at other times, including when you provide feedback, change your communication preferences, respond to surveys, communicate with our staff, participate in live chat sessions, or contact us by telephone as a result of visiting our website.

We may use personal information collected from you to provide services, communicate with you, administer programs, send updates or newsletters, and provide direct marketing communications where you have registered for or subscribed to receive them. You may opt out of receiving marketing communications at any time by using the unsubscribe function or contacting us, and your request will be actioned as soon as practicable.

Individual profiles and company details are not used for purposes unrelated to the services we provide. Personal information is disclosed to third parties only where required by law, where necessary to provide services you have requested, or to protect copyright, trademarks or other legal rights.

COLLECTION AND USE OF PERSONAL INFORMATION

We receive and store personal information that you enter on our website or provide to us in any other way from time to time. This may include basic contact information such as your name, telephone number, address and email address, which enables us to provide our services.

We may also collect additional personal information at other times, including when you provide feedback, change your communication preferences, respond to surveys, communicate with our staff, participate in live chat sessions, or contact us by telephone as a result of visiting our website.

We may use personal information collected from you to provide services, communicate with you, administer programs, send updates or newsletters, and provide direct marketing communications where you have registered for or subscribed to receive them. You may opt out of receiving marketing communications at any time by using the unsubscribe function or contacting us, and your request will be actioned as soon as practicable.

Individual profiles and company details are not used for purposes unrelated to the services we provide. Personal information is disclosed to third parties only where required by law, where necessary to provide services you have requested, or to protect copyright, trademarks or other legal rights.

CHILDREN AND YOUNG PERSONS

Some WISE Employment Ltd services and government funded programs may be available to individuals under 18 years of age, including participants aged 14 to 17 years.

We collect personal information relating to minors only where it is reasonably necessary for service delivery, eligibility assessment, program participation, safety, or compliance with funding requirements.

Where an individual is under 18 years of age, we may collect personal information from the individual, a parent, guardian, carer, nominee, school, referring agency, or government body.

CONSENT AND CAPACITY

Where a participant is under 18 years of age, WISE Employment Ltd will take reasonable steps to determine whether the young person has the capacity to understand the collection, use and disclosure of their personal information.

Where appropriate or required by law or program guidelines, we will seek consent from a parent, guardian, nominee or authorised representative.

Parents, guardians and authorised representatives may provide personal information on behalf of a minor and may request access to or correction of information, subject to legal limitations and the best interests of the young person.

INFORMATION PROVIDED BY PARENTS AND GUARDIANS

If you provide us with personal or sensitive information about a person under 18 years of age, you represent that you are authorised to do so and that the information is accurate to the best of your knowledge.

We may communicate with parents, guardians or authorised representatives in relation to services, participation, safety, wellbeing and program requirements where this is lawful and appropriate.

CHILD SAFETY AND LEGAL OBLIGATIONS

Nothing in this Privacy Policy prevents WISE Employment Ltd from making disclosures where required or authorised by law in relation to child protection, safety concerns, mandatory reporting obligations, serious threats to life or health, or safeguarding responsibilities.

Where required, information may be disclosed to child protection authorities, law enforcement or relevant government bodies.

SOME EXAMPLES OF PERSONAL AND SENSITIVE INFORMATION WE COLLECT

Information collected for job seekers may include:

• name, surname, telephone number, street address, suburb, postcode, state or territory, email address and date of birth
• whether you are registered with another employment services provider
• Australian residency or citizenship status
• current hours of employment
• student status
• referral source
• whether you have a disability, illness or injury
• Centrelink registration and benefits information
• Centrelink Referral Number (if applicable)
• Job Seeker Identification Number (if applicable)
• additional information required to assess eligibility and match job seekers with appropriate programs and services

Information collected for employers may include:

• name, surname, telephone number, business name, business location, suburb, postcode, state or territory and email address
• Australian residency or citizenship status
• role or position descriptions
• referral source
• additional information required to assess eligibility and match employers with appropriate programs and services

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information when you:

• submit a webform
• communicate with us by telephone or web chat
• register for services at one of our offices
• contact us by email
• subscribe to newsletters
• participate in promotions
• provide feedback
• complete surveys
• engage with our social media channels
• request that we contact you
• engage with online or offline advertising

USE OF ARTIFICIAL INTELLIGENCE AND AUTOMATED TOOLS

We may use, or introduce in the future, automated tools or artificial intelligence enabled functionality to support website operations, analytics, communications and service administration.

At the time of publication of this Privacy Policy, we do not use generative artificial intelligence tools on our websites to create content or directly interact with individuals. We may adopt such tools in the future, including where they are embedded within third party platforms we use, such as customer relationship management systems, analytics tools or marketing platforms.

Any use of artificial intelligence or automated tools is limited to operational efficiency, website performance, analytics, communications or service improvement and is not used to replace human decision making.

NO AUTOMATED DECISION MAKING FOR PROGRAMS OR ELIGIBILITY

We do not use artificial intelligence, automated decision-making systems or algorithmic profiling to determine eligibility for programs, services, funding or support.

All decisions relating to program access, eligibility, participation and outcomes are made by appropriately authorised personnel and are not determined solely by automated means.

COLLECTION OF PERSONAL INFORMATION USING AUTOMATED TECHNOLOGIES

In addition to information you provide directly, we may collect personal information through automated technologies used on our websites and digital platforms, including webforms, cookies, pixels, analytics tools and optimisation technologies.

These technologies may collect information such as page interactions, session data, device information, browser details and engagement metrics. Some of these tools may include artificial intelligence or machine learning functionality as part of their underlying platform.

We do not knowingly collect personal information for the purpose of training artificial intelligence models.

USE AND DISCLOSURE OF PERSONAL INFORMATION INVOLVING AI AND ANALYTICS

We may use personal information to analyse website performance, improve user experience, measure campaign effectiveness, administer services and communicate with individuals.

Where automated tools or artificial intelligence enabled platforms are used, their function is limited to analytics, optimisation, communications and administrative support.

We do not disclose personal information to third parties for the purpose of training artificial intelligence systems.

DIRECT MARKETING AND ADVERTISING TECHNOLOGIES

We may use third party advertising and marketing platforms, including Google and Meta, to promote our services. These platforms may use automated or artificial intelligence-based systems within their own environments to optimise advertising delivery.

We do not control how third-party platforms operate their internal algorithms or artificial intelligence systems.

Where personal information such as email addresses is used for marketing or retargeting, this may occur through de-identified or hashed processes supported by the relevant platform. You may opt out of marketing communications at any time.

Sensitive information is not used for direct marketing unless you have expressly consented or such use is permitted by law.

DE-IDENTIFICATION AND AGGREGATION

Where practicable, we use de-identification, aggregation or anonymisation techniques to reduce privacy risks when using information for analytics, reporting and service improvement. De-identified information is not used to identify individuals.

SECURITY OF INFORMATION AND THIRD-PARTY PLATFORMS

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Some third-party platforms we use may include built in artificial intelligence or automated functionality. We require service providers to implement reasonable security measures appropriate to the nature of the information they handle and continue to assess our security practices as technologies evolve.

STORAGE AND SECURITY OF YOUR INFORMATION

This section sets out our primary security obligations and practices for personal and sensitive information described throughout this Privacy Policy. We strive to maintain the security, integrity and privacy of personal information and periodically update our security measures in light of current technologies.

Personal information is stored and protected using security controls aligned with the Australian Signals Directorate Information Security Manual requirements, to the extent applicable to the systems used.

GENERAL VISITORS TO OUR SITE – PERSONAL DATA

We may collect personally identifiable information volunteered by website visitors to respond to enquiries, provide information about programs and services, and send communications.

We take reasonable steps to protect the confidentiality of this information and disclose it only to service providers assisting us, subject to appropriate privacy obligations. Some service providers may be located overseas.

Where personal information is disclosed overseas, we take reasonable steps to ensure overseas recipients handle the information consistently with the Australian Privacy Principles, unless an exception under the Privacy Act applies.

DISCLOSURE OF INFORMATION

Personal information may be shared with relevant government departments and internally with authorised staff for the purposes of assessing eligibility, matching job seekers with programs and services, and supporting employer recruitment needs.

Information may also be handled during live chat sessions or telephone communications.

We may disclose personal information where required by law, court order, legal process or law enforcement request, or to protect the rights, property or safety of WISE Employment Ltd, its staff, users or third parties.

If there is a change of control, merger or asset sale, personal information may be disclosed to a potential purchaser subject to confidentiality obligations.

Where services are funded under Australian Government programs, including Workforce Australia, Inclusive Employment Australia, The National Disability Scheme (NDIS) and related initiatives, personal information may be disclosed for eligibility assessment, reporting, auditing, monitoring and evaluation in accordance with funding requirements.

JOB SEEKERS AND EMPLOYERS – SENSITIVE INFORMATION

Sensitive information is handled in accordance with the Privacy Act 1988 (Cth). We collect only sensitive information reasonably necessary to provide employment matching and related services.

Sensitive information is disclosed only with consent, where required to provide services, or where permitted or required by law, including disclosures to government bodies and authorities.

Sensitive information is protected by confidentiality obligations and security controls. You may request access to or correction of sensitive information at any time.

This Privacy Policy does not limit any rights you may have under the Privacy Act or Australian Consumer Law that cannot be excluded.

DISCLOSURE OF SENSITIVE INFORMATION

We only collect and disclose Sensitive Information where it is reasonably necessary to perform our Services, including job matching, employment support and program administration. We comply, at all times, with the Privacy Act 1988 (Cth), which regulates how Sensitive Information is handled.

We will not disclose your Sensitive Information without your consent except where disclosure is required or authorised by law, including to enable us to provide the Services, to comply with legal obligations, in response to a law enforcement request, or in circumstances involving a medical emergency or serious threat to health or safety. Where disclosure is required, we will only disclose information to a qualified professional or authority subject to appropriate confidentiality obligations.

In order to provide our Services, including services delivered under government funded programs, we may be required to disclose Sensitive Information to third parties, including government officials, government bodies and relevant government departments, in accordance with applicable laws and funding requirements.

COOKIES

Our website uses cookies to analyse traffic and improve user experience. Cookies may also be used for advertising through third party platforms.

Cookies collect information about browsing behaviour but do not access information stored on your device. You may disable cookies through your browser settings, although this may affect website functionality.

This section should be read together with the section on automated technologies above.

LINKS AND THIRD PARTIES

Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites and encourage users to review third party privacy statements.

We do not sell personal information. We may use information in aggregated or de-identified form to analyse trends and improve services.

CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may be updated from time to time. Changes take effect when published on the website. We encourage regular review.

ACCESS, CORRECTION AND COMPLAINTS

You may request access to or correction of personal information we hold about you, including information processed using automated systems.

Privacy enquiries and complaints may be directed to privacy@wise.org.au or 1800 685 105. We aim to respond promptly and in accordance with the Privacy Act.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).